SERVICES

We offer 2 different care packages depending on your requirements. Below is what is included in the setup fee and the annual tune-up.

Setup Fee:

In order to support your system, we will arrange an in-home visit to setup and familiarise ourselves with your installation. This will include:

• Take over your system account, giving us access to support the system.

• Upgrade your system software to the latest version possible.

• Install and setup of remote monitoring and support for all hardware and software.

• Review and take control of your network infrastructure. If passwords are unknown, we will reset and re-setup.

• Documentation of your current installation, to ensure we understand what is installed and the support needed.

The setup fee is £350 for those subscribing to one of our packages.

Annual Tune-up

To keep your system updated and ensure it's being maintained, our annual or bi-annual (package depending) tune-up visits are quite comprehensive and include:

• Upgrade of the software on your system to the latest version available for your system.

• Upgrade of the firmware on your network (router, switches and access points) to the latest version available for your hardware.

• Dust down of the racks.

• Update of the firmware on your CCTV cameras and recorder (if managed by us).

• Clean the lenses on your CCTV cameras where these are accessible.

• Update of the firmware on TVs where applicable.

• Check of all remotes and touch screens throughout the property.

• General test of the system and ensure it is working. E.g video and audio sources all come on and play correctly.

(Those marked (*) are only part of the onsite check up, included as part of the Care and Care+ packages.)